Nov 2014 – Present Senior Applications Engineer, Qualcomm Technologies, San Diego, CA
- Bridge communication between customer needs & carrier requirements and translate them into technical requirements, decreasing development iterations and faster code release to customer.
- Lead complex issues to resolution by collaborating with multiple technical teams across the entire modem stack, keeping customer resolution time on average to five days.
- Minimize software delivery time by propagating software fixes as well as run Unit Testing to ensure validity within a day.
Nov 2011 – Nov 2014 Applications Engineer, Qualcomm Technologies, San Diego, CA
- Diagnose and resolve software issues for 100+ customers across dozens of modem product lines.
- Manage issues in projects such as Multi SIM devices as well as time critical features that contributed with Qualcomm establishing a market in China.
- Document software features and train teams as well as customers resulting in decreased redundant communication and better customer support.
June 2010 – June 2011 Wireless Software Engineer, Hewlett-Packard, Inc (formerly Palm, Inc), San Diego, CA
- Contributed to HP’s first global Smartphone development by porting Palm’s interfaces to operate both CDMA and GSM cellular technologies in a single device.
- Developed software and network models for emerging markets such as customizing CDMA devices to China Telecom’s requirements and proof of concept for IMS operation over LTE.
- Collaborated with software bring-up from development board to final form factor.
June 2009 – June 2010 Wireless Software Engineer, Palm, Inc, San Diego, CA
- Fixed bugs and developed interfaces between Palm’s OS and Qualcomm’s modem chipset.
- Debugged stability issues with embedded debuggers and operated wireless test instruments to validate protocol software development.
TECHNICAL SKILLS
C, C++, Python, HTML, XML, TCP/IP, Linux, RTOS, JTAG, Visual Studio, Eclipse, Perforce/SVN, Salesforce, JIRA, Diagnostics Analytics, Cellular Protocols
EDUCATION
In progress University of Southern California, Los Angeles, CA
Masters of Science, Systems Architecting and Engineering
05/2008 San Diego State University, San Diego, CA
Bachelors of Science, Computer Engineering
- Scholarship recipient to study Practical Japanese at Gunma University, Japan
- Scholarship recipient to present research project Vision and Navigation in Humanoid Robots at Fern University, Germany
Fluent in Spanish, Conversational Japanese